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All information
on this site are up to date due to the agent changes of prices and
is without notices.
Any of visitor use this site to seach for information, visiting
photos or looking for cruises has to accept the conditions and terms
of the site.
www.halongbay-cruises.com is registed website and works under the
Tourism law and Internet law of Vietnam. You should not copy any of
information or photos without our agreement.
Conditions for Information and Reservation
+ QUESTIONS and INQUIRIES: Any questions for weather, hotels,
cruises or related information of Halong Bay can be send to us via
our email address halongbay.cruises@yahoo.com or by fax. We will
respond to you as soon as possible within 24 hours from Monday to
Sunday weekly.
+RESERVATION / CONFIRMATION:
* A. How to make reservation: Provides us name of services (tour
code or tour name, number of days. Your full name, date of birth,
nationality, your urgent contact phone number, number of people and
departure date of the trip, your hotel name and address in Hanoi
where we will pick you up for the trip if available) then send to us
via our bellow email address, or fax to our sales office fax number:
+84 4 39230835 (intenational) and 04 39230835 (inside Vietnam).
Email: halongbay.cruises@yahoo.com
* B. Answer and Confirmation: After we receive your questions or
reservation details, we will check available of services you have
requested and will answer you or confirm as soon as possible by
reply email. After we received your deposit, we will reconfirm
details of your booking and itinerary if you book cruise, tours or
hotel Accommodation.
+ PAYMENT:
* A. DEPOSIT: A 30 % per person is required in advance to make
deposit in order to hold and secure your reservation at the time of
booking (sometime full payment will be ask depending on your
departure date and type of services you would to book for).
* For late reservation (less than 30 days due to the departure date
of the trip) full payment for the trips or hotel reservation some
time required.
* - Deposit can be made by credit card, telegraphic transfer or bank
transfer (we will advise on our confirmation email)
B. FINAL PAYMENT:
Final payment will be made by USD cash or credit card at our sales
office or at your hotel in Hanoi after arrival upon reconfirm the
trip with us.
+ CANCELATION :
Cancellations can be made by email or fax to us at above email or
fax. If you cancel your reservation before 20 days due to your
departure date of the trip, we then refund total 30 % of deposit fee
which you have paid.
If you cancel your reservation less then 20 days due your departure
of the trip. We will charge as total of 30 % which you have paid and
no refundable.
+ AGREEMENT:
- For deposit fee of the trip/reservation services is not including
bank fees or transfer fees, customer has to pay extra for bank fees
or transfer fees.
- For final payment on arrival
If you pay by USD cash is no fee, if you pay by credit or debit card
we will add as 3% bank charge into total among of the final balance.
Customers Personal information:
Any of your personal information, which is required for the booking
proceed, we will never be used for other purposes than our services
(Tours or cruises, hotel reservation, boat charter or vehicle
rental...)
Explorer Tours Vietnam
Add: 85 Hang Bo Street, Hanoi, Vietnam
Tel: +844 39231430
Fax: +844 39230835
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